Terms and Conditions of VetraHouse
§1 Scope
These General Terms and Conditions apply to all orders placed through the Vetrahouse online shop by consumers and businesses.
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their commercial or self-employed professional activities.
§2 Contracting Party
Vetrahouse
Kamran Taheri
Wickenstr. 9; München 80935
Deutschland
E-Mail: info@vetrahouse.com
§3 Conclusion of the Contract
The presentation of products in the online shop does not constitute a legally binding offer.
By clicking the “Buy Now” or “Place Order with Obligation to Pay” button, the customer submits a binding order.
The purchase contract is concluded only upon our express confirmation of the order or upon dispatch of the goods.
§4 Prices and Payment Terms
All prices stated are final prices.
Pursuant to Section 19 of the German Value Added Tax Act (UStG), no VAT is charged and therefore no VAT is separately stated.
Any additional shipping costs will be indicated separately during the ordering process.
The payment methods available to the customer will be displayed during the ordering process:
- Credit cards
- Klarna
- PayPal
- Apple Pay
- Google Pay
- Other payment methods displayed at checkout
§5 Shipment
Delivery is available within Germany as well as to other countries of the European Union.
Delivery times are indicated in the respective product listing or during the ordering process.
If a product is unavailable, we will inform the customer without undue delay.
§6 Retention of Title
The goods remain our property until full payment has been received.
§7 Right of Withdrawal
Right of Withdrawal
Consumers have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you, or a third party designated by you who is not the carrier, takes possession of the goods.
§8 Warranty / Statutory Warranty Rights
The statutory warranty rights shall apply.
§9 Liability
We shall be fully liable for intent and gross negligence, as well as in cases of injury to life, body or health.
In cases of slight negligence, we shall only be liable for the breach of essential contractual obligations (cardinal obligations). In such cases, liability shall be limited to the foreseeable damage that is typical for the contract.
The limitations of liability shall not apply insofar as claims arise under the German Product Liability Act (Produkthaftungsgesetz).
§10 Dispute Resolution
The European Commission provides a platform for online dispute resolution:
We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
§11 Final Provisions
The law of the Federal Republic of Germany shall apply, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).